FAQs

1. What area(s) in Alabama do you provide service?

I provide services in the following cities:

Madison

Huntsville

Athens

Decatur

All Surrounding Areas


2. What Locksmith services does JC Lock & Key offer?

I offer residential, commercial, & lockout services.

 

*Please note: I DO NOT have any equipment to create/program/duplicate any keys/fobs for vehicles.*


3. What are your hours of operation?

I am open Monday – Friday, 8 am – 5 pm and closed on Saturdays & Sundays.  I DO NOT offer 24-hour services. Be sure to like my  Facebook Page  to stay up to date on future news and discount coupons to save even more!


4. How much will your services cost and what type of payments do you accept?

My prices start at $50 for Madison (within city limits) and slightly increase with outer areas. Give me a call for pricing in your area and I would be more than happy to help!

 

I accept Credit/Debit Cards, Money Orders, Company Checks, & Cash payments. I no longer accept personal checks.


5. I recently noticed that my locks are not operating correctly and the key won’t go in all the way. What can I do?

Try lubricating them with a good lubricant, then work the key in/out of the lock. Be sure to lubricate your locks at least 1-2 times per year for proper function. Avoid graphite powder/spray as it will build up in the lock after long periods of use and eventually cause your locks to fail. The best lubricants that I use are Triflow and Houdini Spray Lubricant.


6. I want to hide a key somewhere in case I get locked out. How can I hide it without being too obvious?

This is where you get creative! Avoid using fake rocks or placing keys under doormats or leaving keys over doorways. These are the first places that potential intruders will look. If you have close family or friends that you trust, it may be beneficial to leave a copy with them.


7. I have a child that gets home before I do and I’d rather not have them keep up with a key. What are my options?

Children have the unmistakable ability to lose house keys. To avoid this, take a look at the many styles and variations available in electronic or even mechanical keypad locks. Most installations do not require drilling any extra holes and electric models use 4 AA batteries that are easily accessible.


8. If I get locked out of my home or vehicle, how quickly can you respond?

I am normally 20 minutes from any urban part of Madison and Huntsville. Rural areas may be as long as 25-35 minutes. In some cases, I may be arriving at or finishing a job that may require a longer ETA.

*I want to help as many customers as possible, but working by myself only allows me to visit one at a time.*


9. When you unlock my car or home, will it cause any damage?

Under no circumstances should a trained, professional locksmith cause damage to your property without an extremely good reason! There are a number of non-licensed people that cause damages while performing service due to negligence and poor training. A professional Locksmith will use methods that manipulate a lock to open without any noticeable marks. I make every effort to stay up to date with my training and take great care to provide the best service possible.

*Kwikset SmartKey deadbolt locks are the exception as they are not capable of being picked open in any way. If there is no other entrance on your home that has a traditional deadbolt, the SmartKey deadbolt MUST be drilled into to unlock.*


10. I’m buying a new home. I think I have all the keys, but should I have the locks changed anyway?

When a home is placed on the market, contractors, realtors, cleaning crews, as well as previous owners could have multiple sets of keys to the property. It is always encouraged to change the locks to ensure that no one has keys to your home but YOU!


11. I lost the keys to my vehicle. Do you provide any automotive services?

With the exception of unlocking a vehicle, I am not equipped to provide any automotive services. I can recommend you to a trusted company that specializes in that field upon request.


12. Is it less expensive to replace my locks or rekey them?

It is considerably less expensive to rekey a lock versus replacing one. Average Kwikset or Schlage locks range from $25-$105. There are some cheaper alternatives that are as low as $10, but are poor quality. I can rekey any common residential or commercial lock for $10-$15/each.


13. What is a Locksmith Scam and how can I prevent from getting scammed?

Locksmith Scams have been rapidly spreading across the nation in almost every city over the last decade and there seems to be no end in sight. Although it can be extremely easy to choose the wrong service, here are some excellent tips to help you spot the scammer:

- Ask for a price quote.

No matter what price they advertise, always ask for a price quote before hiring a Locksmith. Be wary of any online ads stating $15, $25, or $35 service fees as these are most likely “bait-and-switch” scams that quote low and then raise the price significantly once the technician arrives onsite.

- Ask for Trade License and ID.

All Locksmiths will arrive in commercial vehicles with company logos, etc. on the sides although sometimes there is a chance the van is new and has not had graphics installed yet. Insist on checking their trade license, photo ID, and a business card once they arrive as they are legally required to have these on hand. For safety & legal purposes, they should also confirm your identity and ownership of the property they are servicing before starting work.

- Proof of Insurance.

Any damage to property in any way during performed services will be covered by the Locksmith’s insurance so be sure to obtain proof of insurance. True professionals will have much less chance of damages when properly trained.

- What You Pay Should Be What Was Quoted Beforehand.

Anytime a technician arrives and gives you an increased price without proper reason, you should send them packing! Unless you have agreed to the higher price and work has been performed, there is no obligation to you to pay.

- Never Pay Upfront for Services Until They Have Been Completed.

This should go without saying, but only pay when the work has been performed and you have checked the work yourself for approval and satisfaction.

- Lookout if Their First Thought is to Drill a Lock!

Professional Locksmiths have the knowledge and tools to successfully unlock almost any lock. Only in the rarest of times will a Locksmith need to drill a lock, but it is ALWAYS the last resort.

- Choose a Safe Payment Option.

Ask beforehand what payment options are available. Most scams will aggressively insist on cash payments as the only method to pay for service, but the simple acceptance of credit/debit cards have made it easy for reputable companies to accommodate those options on site. Once payment has been made, get a receipt!

- Make Sure Receipt is Itemized.

After completion of service, your receipt should be separated into labor, material, and travel costs to show you where your money specifically went toward. All receipts or invoices should have the business name, address, and phone information clearly listed.

Serving Madison AL and All Surrounding Areas!

AESBL Lic. #: 1719 & 8608
AL Business Lic. #: 2000577
City of Madison Lic. #: 150119

Madison, AL              Huntsville, AL

Decatur, AL                Athens, AL

Harvest, AL                Meridianville, AL

Hartselle, AL             Toney, AL

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